Whatever size your on-line operation, you're getting to would like some style of on-line support. If you’ve ever tried victimization plain recent email for this, you’ll savvy quickly it will get out of management. A much better answer is to use one in every of the various support and facilitate table apps around. That’s why we’ve compiled an inventory of 10 support apps to browse and contemplate.
Here at Envato we tend to use Kayako’s eSupport, that has established to be an efficient tool. It’s not super pretty, however it’s got plenty of practicality and if you purchase the self-hosted version then you purchase it once and use it forever. this is often a substantial value distinction in comparison to merchandise like ZenDesk wherever you pay per user.
Kayako
Kayako
Kayako
About Kayako: “Kayako may be a well established supplier of web-based support table software package and live chat solutions. we tend to area unit a in private command company primarily based in geographical area, India (as Kayako Infotech Ltd.) and capital of {idaho|state capital} Idaho, u. s. of America (as Kayako Iraqi National Congress.).
The flexibility and simple use of our software package makes it standard amongst a broad audience – as well as little to medium businesses, enterprises, charities and government agencies. quite thirty,000 organizations deem our solutions to consolidate, contour and improve not simply their support front, however conjointly their sales and general business operations.”
Zendesk
Zendesk
Zendesk
About Zendesk: “Zendesk extends sensible facilitate table destiny to any company trying to supply professional-grade support service with little effort. victimization the advantages of Web-based communications and social media, it's facilitateed firms of all sizes move their help table and client support operations to the net. firms like Twitter, MSNBC, Scribd, IDEO, John Lewis, and Books-a-Million will attest to the very fact that with Zendesk, the name of the sport is simplification.
Zendesk is made upon the thought that facilitate table support doesn’t need to be difficult and cumbersome.”
Tender Support
Tender Support
Tender Support
About Tender Support: Tender Support may be a hosted facilitate table answer that gives a community for users to debate problems and even come back up with their own solutions. However, users can even submit requests to your client support employees. This facilitate table answer conjointly offers knowledge domain options and pharos integration.
Cerberus service
Cerberus service
Cerberus service
About hellhound Helpdesk: “Cerb5 may be a quick and versatile CRM toolkit. keep in mind something concerning anybody, dexterously reply to Associate in Nursing e-mail flood, quarantine spam, capture organic feedback, track time, flag opportunities, share tasks, and otherwise collaborate expeditiously. engineered for one-man startups through Fortune five hundred giants.”
Get Satisfaction
Get Satisfaction
Get Satisfaction
About Get Satisfaction: “It’s a social support application for participating your client community to scale back support prices, build buzz and collect feedback. Unify interactions across your web site, Facebook, Twitter, blog, and mobile apps. For firms of all sizes.”
Vision service
Vision service
Vision service
About Vision Helpdesk: “In a shell Vision is concerning High Speed Performance, Security, responsibility, measurability, movableness and User-Friendliness. Vision service reflects the state of the art in net primarily based service solutions. It well derives edges of latest Web2.0 technology and equip support employees with quick, secure and easy interface. it's extensively designed with PHP Ajax that gives user-experience improvement, decreasing user delay, decrease in information measure usage, high speed results and numerous options.”
osTicket
osTicket
osTicket
About osTicket: “osTicket may be a widely-used open supply support price ticket system. It seamlessly integrates inquiries created via email, phone and net-based forms into an easy easy-to-use multi-user web interface. Manage, organize and archive all of your support requests and responses in one place whereas providing your customers with answerableness and responsiveness they merit.”
Helpdesk Pilot
Helpdesk Pilot
Helpdesk Pilot
About service Pilot: “Helpdesk Pilot permits you to manage your support services additional expeditiously, treating every and each incoming request as a novel, traceable price ticket.
Collate support requests sent in via email, through the net or over the phone into a feature made facilitate table answer that each empowers your support agents and reassures your end-users of fast, economical and quality support.”
Mojo service
Mojo service
Mojo service
About magic {helpdesk|help table|service}: “Mojo Helpdesk may be a hosted price ticket chase / on demand facilitate desk service that permits organizations to concentrate, assign and track user requests, no matter they may be. Use it to trace client and school support requests, internal tasks management, or for love or money that ought to not miscarry the cracks. magic tracks requests until they get done.”
DeskPRO
DeskPRO
DeskPRO
About DeskPRO: “DeskPRO may be a client relationship management system. the main elements of the merchandise embrace a price ticket system with email integeration, knowledgebase, cooperation tools and intensive reports and statistics options.
DeskPRO has options which will be tailored to suit each business. you'll produce the proper service victimization customizable classes, priorities, workflows and custom fields.”
Reviews? Did we tend to miss any?
Which of those (or any you suggest below) apps would you most wish to see reviewed? Please allow us to apprehend within the comments. Thanks! If you recognize of any nice support apps or resources we’ve uncomprehensible, make certain to feature them within the comments section below.
0 comments:
Post a Comment